Support

Wi-Fi Access Point Compatibility

AirSuite sensor compatibility with Wi-Fi access points

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AirSuite Wi-Fi devices (AirSuite Sense Wi-Fi, formerly known as Classmate Pro) support all standard consumer-grade Wi-Fi access points with the following Wi-Fi configurations:

• WPA2/Mixed/Open
• 2.4 GHz, 802.11 b/g/n
• Channels 1-11 (the global regulatory domain)

The Wi-Fi network must not use a captive portal (a web page that requires users to log in or accept terms before accessing the Internet). There is no way for an AirSuite Wi-Fi device to accept the terms prevented by the captive portal, which prevents it from being able to access the Internet. Captive portals are commonly used in public or “guest” Wi-Fi networks, such as those found in cafes, hotels, and airports, and are sometimes also used on corporate networks.

Please note that AirSuite devices do not currently support the following Wi-Fi configurations:

• WPA3
• 5GHz-only networks
• Channels 12 and above (outside the global regulatory domain)

If your Wi-Fi access point has an incompatible configuration (an unsupported band or channel) it is unlikely to appear in the nearby Wi-Fi network scan results.

In enterprise deployments, please also ensure that firewall settings permit AirSuite devices to access the Internet on the following ports:

• Port 53 (DNS)
• Port 123 (NTP)
• Port 443 (TCP/HTTPS)