Support

Support Centre

Usage guides, troubleshooting, and support for AirSuite sensors, the AirSuite Monitor Portal and the AirSuite Monitor App.

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Welcome to the AirSuite Support Centre. Here you will find all the information you need to get started with your AirSuite sensors and the AirSuite Cloud platform.

If you have questions that aren’t answered here, please raise a support ticket through our contact form below.

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New to the Portal? Start here

Our video walkthrough covers the three pages that answer the questions most people have when they first sign in: is anything wrong right now, which spaces need attention, and what happened in this room? No technical background needed.

You can also read the walkthrough as a written transcript, if you’d rather skim it than watch it.

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Raise a support request

If you’ve been given some sensors by your organisation, please contact the person who gave you the sensors for first-line support. If they cannot resolve your query, they will escalate to us at AirSuite.

If you are an organisation administrator, or if you are an IT support person within your organisation, please raise a support request with us below.